1 reviews | Active since Aug 2014
FRUSTRATED ***** VICTIM OF MTN!
On the 24th of May 2015, my number had been ported from Vodacom to MTN network, by an unknown person. <br> I opened up a case with the SAPS & Vodacom...thus allowing the ********* to hack into my bank account and rob me of my funds. I have complained numerous times to MTN, but they are so ***********! Vodacom had gotten back to me advising me about the feedback that they received from MTN, the port was done at an MTN branch, but MTN does not want to reveal at which branch it was done. So I urge NIRAN BRIJLAL (Management) to contact me, as your call centre agents will not give you this message. I have every right to know where this was dine and by whom. This involves my funds been ****** and my credentials been tampered with. <br>
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Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
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Ayanda
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Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***