1 reviews | Active since Mar 2015
FRUSTRATED-FED UP
SUPPLIER'S RESPONSE Mtn Time and Date 09:51:47 | Fri 5 Jun 15<br> Hello FIOX,<br> Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit was passed as airtime on your number.<br> <br> Best regards<br> Mantoa<br> REQ:***<br> <br> Mantoa... thank you for responding HOWEVER why is this query taking forever YET you confirmed it being escalated. IF a credit was passed- when & how much was credited as I never got a message regarding this. I am owed 3 months airtime. Send me [Email Removed]<br> <br> Up to date I STILL don't get monthly airtime on what is to be R100 package YET your accounts billing me all sorts amounts. If my account was supposedly sorted out WHY am I sitting with a line that's suspended and nobody at MTN accounts responding to my queries?? Rather demanding R138 one day then its R259 two days later & yesterday it was R391. I will not pay MTN a single cent on subscriptions for airtime I never received. I told your credit management in my email 03/6/2015...give me all my airtime due & i will gladly pay OR simply credit what you demanding & let me change
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to investigate your billing query. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to investigate your billing query. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,