1 reviews | Active since Aug 2016
Frustrated customer, NO SERVICE!!!
<p>No Phone service since thursday 18-08-2016, cannot make make or receive calls, cannot do any banking due to no fault of my own, due to MTN. till now this has not been resolved, and I have been advised the issue will be resolved when it happens??? what kind of customer service is this ? each time I have called 808 I have received excuses.</p> <p> </p> <p>Please treat this as a matter of urgency!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised be advised that we tested the number ********** 455 it rings,please try making outgoing calls should it gives an error use the code below to deactivate all the possible barrings #330*0000# and it should work properly.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised be advised that we tested the number ********** 455 it rings,please try making outgoing calls should it gives an error use the code below to deactivate all the possible barrings #330*0000# and it should work properly.
warm regards
mike
REQ: **********
Hello Mike,
Thank you for replying, however let me explain why me phone rings, it's because I have a dual sim so in the event I do not answer my primary number, the my secondary rings. I have this service for my own reasons, however I require my primary number to work, this is were OTP's etc get sent. you cannot have OTP's sent to two phone's at the same time, and if just phonning a number and it rings is a test, and the tester assumes all is fine, then I don't hold much hope for MTN and their testing, no wonder nothing works, becuase upgrades get implemented, and proper testing does not happen, so I suggest you go back, and test again.
Hello Mike,
Thank you for replying, however let me explain why me phone rings, it's because I have a dual sim so in the event I do not answer my primary number, the my secondary rings. I have this service for my own reasons, however I require my primary number to work, this is were OTP's etc get sent. you cannot have OTP's sent to two phone's at the same time, and if just phonning a number and it rings is a test, and the tester assumes all is fine, then I don't hold much hope for MTN and their testing, no wonder nothing works, becuase upgrades get implemented, and proper testing does not happen, so I suggest you go back, and test again.