Frustrated customer: MDM Nkhabelane

<div>On Monday the 12th of February 2024 at about 16:10 I went to the MTN store to renew my contract, I was assisted by Johannes Kutumela at Kollonade mall MTN. We finished with the paper work and the contract was signed. Then i was given the phone IPhone 15 pro which I didn’t like because of the size and I therefore told the consultant that the phone is too small i don’t like it. He told me there is nothing he can do because the phone was opened already. I then left the store as I stayed there for a long time and had some things to do. The following day I enquire with other MTN stores (to give me advice)and I was told to go back and speak to the store manager because I cannot pay for something that I don’t like 36 months is a long period to pay such a high amount and for something that I don’t like, i then put the phone in a safe place as I did not get a chance to go back to the store. On Saturday the 17th I phoned the store and spoke to the manager whom he told me that I cannot return the phone because I told him that I will take the IPhone Pro Max which is higher on price than the said phone. He refused. Okay, i made peace with it. On Sunday 18th my son set up the phone for me he then realised that the phone can’t read the SIM card, he exchanged the SIM card to his iPhone and it was working very well i then realised that the sim block is not functioning. On Monday the 19th I went back to the store to report a faulty phone, I was told that they are booking the phone for repairs and is going to take 3 weeks or 8 weeks if I am not mistaken, Remember it was within 7 days which I have to get a new phone according to their contract. The lady who was assisting me (Mary-Ann) told me the procedure, i then asked her if they say I must get the new phone, is it possible for me to take the IPhone that I want because that one that I saw I saw it on the pamphlet not on the cellphone display like we use to Choose the phones on a display. She said no. I said to the consultant ( Johannes) who assisted me with the renewal of the contract that he knows me more than 10 years me being a loyal customer of MTN why didn’t he advise me regarding the size of the phone because he knows that I am normally buying big phones and I normally renew my contacts with him, he couldn’t answer me.

So as a frustrated and annoyed customer please give advice as what to do because i needed an iPhone for absolutely two years waiting for my contract to be renewed due affordability. For the fact that now I have to pay for 36 months for something that I am not happy with it is not fair at all. This thing even caused me high blood pressure 😭😭😭😭😭😭😭😭😭

I am saying MTN must give me the phone of my choice or I am cancelling the contract and moving to another service provider that can listen and understand the frustration of the customers.</div>