Frustrated customer

Greetings

I hope this message finds you well. My name is Charity Phumlile Cele and my ID number is ***. I had a contract with MTN in 2022 and I was paying through debit order. I couldn’t even use the rooter because it always had coverage problem and I kept on reporting to them though they couldn’t assist me. I went there to ask them if I can cancel the contract as I felt it was not fair to pay for something that was not working and they told me to pay a lot of money but I did not have that money at that time so I couldn’t pay it. This year early when I went to apply for a car I was told that I owe MTN though I couldn’t understand how but I paid in May this year. My problem now is that they are not sending me the paid up later and I can’t do anything until they give me. Kindly intervene on my behalf. I am writing in your inbox because I don’t want to tarnish the MTN name by writing on my wall for everyone to see. I have been using MTN since 2005 but what is currently happening to me is not nice at all. I have called so many time but they keep on saying I must send an email because it an admin department that deals with paid up letters I can’t call. I have tried to communicate with MTN through facebook but they kept on saying they are escalating the matter until they decided to ignore me. My number is ***. Thank you.