Frustrated Customer

I recently received a Data Package deal from MTN. It was delivered on the 11th Dec 2020. I was unable to connect since that day and have been trying to contact MTN to solve the problem. On the 15th Dec 2020 I was finally told that the Sim card needed to be RICA'd. After Several calls and hanging onto the calls for over 20min at a time i spoke to Malebo who activated it and Escalated the RICA part to the Courier Company which would take another 24 - 48 hrs. All I needed was the person I had first spoken to on the first call, to tell me this was the issue . I also needed the person who assisted with the deal to call or email me back as i had emailed her with my problem. I thought that Vodacom was bad and hence moved over to MTN but MTN's service is much worse. Customers DO NOT have the time to sit for hours on the phone. Get Competent employees who know what Customer Service is all about. And the Sales person needs to see the deal from start to finish. Please improve on your SERVICE