Frustrated Customer

I requested to be migrated to MTN Top Up 200 from MTN Anytime 200. I have tried several times with no success as I spoke to several people and have been thrown around like a useless something. I communicated via email with Luyanda Gwaqu and Noxolo Solomom and they promised me that by beginning of August I will be migrated to TopUp but still nothing as of now - no change has been implemented and surprising enough they did not even write the notes on the system about my request. So every time I call at the call centre it is like a new call altogether. The most frustrating issue is that their call center take up to 1 hour to answer the call and think of it when your call is not logged after waiting for such long time to be answered.<br> I should actually invoice them for the time I spent waiting to be served just like they charge us for their services based on time.<br> <br> I also experienced the same frustration the last time I was cancelling my other contract at the beginning of the year.<br> <br> I only need one thing from them:<br> <br> 1. Migrate me to MTN TopUp 200 within 48 hour (Wed 5 Aug COB)<br> OR<br> 2. Cancel my contract with immediate effect and invoice me then I can keep my number and port to Vodacom.