JU
JODY U
1 reviews | Active since Jun 2015
01 Jun 2015, 12:31
FRUSTRATED CUSTOMER!
My cellphone was ****** on the 23 May 2015 and needed to report it so that the device can be blocked. All 3 stores that I approached (Ottery, KC & Westgate Mall) sales consultants could only respond by saying that \MTN customers services is on strike"and nothing can be done. I then done a sim swop and i'm using a backup cell phone that I had.<br> <br> On the 26 May 2015 I then went in to the MTN store in Westgate Mall to take out a second contact"
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 11:01Hello POWERFLOW,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We are glad to hear that the matter has since been resolved.
Regarding the service received from the store this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We are glad to hear that the matter has since been resolved.
Regarding the service received from the store this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 11:01
Official
Hello POWERFLOW,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We are glad to hear that the matter has since been resolved.
Regarding the service received from the store this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We are glad to hear that the matter has since been resolved.
Regarding the service received from the store this has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,