Frustrated Customer

Good day MTN,

Good day for you very bad day for me.

MTN suspended my line, I am very disappointed and angry at and most of all frustrated at the ****** situation!!

Last year I enquired at the MTN shop in Phalaborwa to upgrade my phone, I was told that it is not yet my time. This year, same story. I enquired via email here below. Was not help really at all. I took a Phone P20 Lite in June 2018 Still am using it. Now in 2018 June until 2020 June was 24 months, My contract should be finished for the phone as it was a 24 month contract, now I've been paying for a device that was paid for already for 12 months! So I wanted to cancel everything at MTN.

Cancellations phoned me, very helpful lady named Leah. She explained that a device a P30 lite was taken last year on my name??!!! I did not receive a phone from MTN last year as the Phalaborwa branch told me I could not upgrade a phone, although my router contract(which i got together with the P20 lite in June 2018) was due for an upgrade, I declined because I cannot pay for 2 devices so I would rather wait. Now MTN stole from me, I am paying for a device, taken on my name by someone I'm guessing at Phalaborwa MTN?

This is unacceptable!!!! Now MTN suspends my phone line for R470, of which R299 is for the ****** phone that I didn't take! MTN its been 12 months of paying for a device that I don't have which results to roughly R3600 and you want to suspend me for a mere R170?

I WILL NOT PAY YOU AGAIN AS YOU OWE ME MONEY FOR A DEVICE THAT WAS TAKEN ON MY NAME. LEAH SPOKE TO ME LAST WEEK AND ESCALATED THIS MATTER TO THE ***** DEVISION, WHY DOES IT TAKE SO LONG TO SORT OUT? NOW YOU DENY ME CONTACT WITH MY FAMALY AND LOVED ONES BEAUSE OF YOUR MISTAKE?!!! IM SORRY BUT THIS IS BULL****!!! PLEASE SORT THIS NONSENCE OUT ASAP, ITS NOT FAIR THAT I NEED TO SUFFER FOR YOUR MISTAKES. CONNECT ME ATLEAST UNTIL YOU WANT TO SORT OUT THIS MESS. ITS UNACCEPTABLE.

Im angry, i have been a loyal customer and this is how you treat us? Taking more than a month to sort out YOUR MESS!!!

Do better MTN, sort this out so I can get connected again.

Thank you

Regards

Daleen ***