TZ
Thembelihle Z

1 reviews | Active since Jul 2019

01 Jul 2019, 17:45

Frustrated customer

Please advise and help. I approached MTN for a business landline number early May,as neotel has liquidated. Every single document they asked for I have submitted. I d been calling almost everday for follow ups,they'll keep promising in vain to come install the line but today is the 1st of July and my landline has been since closed by neotel and this is going to affect my business big time. This is my business number and clients can only get hold of us through this number. I have been waiting for almost 2 full months and sometimes they won't even answer my calls or will promise to call me back but they dont. Please help!

0
Replies (2)
MTN South Africa
MTN South Africa's reply02 Jul 2019, 13:09
Official
Good day Thembelihle 

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Business department =for assistance, you will be receiving a call shortly.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Regards 
Renall 
Complaints Management Team 

Best regards,

TZ
Thembelihle Z's update19 Jul 2019, 18:12
Reviewer Update
Thank you for your assistance Hellopeter. MTN has come through for me,I now have a working line!