FRUSTRATED CUSTOMER

I AM FRUSTRATED WITH MTN.

I logged a review here on hellopeter yesterday round about the same time still not sorted. this morning when i got to work i got a response from Mazwi Zuma who advised he is trying to get hold of me to no avail. I responded and asked him to call me back even though i do not have a missed call from Mtn or anyone. Mazwi then sent me another message saying he tried my number and it does not exit. I have been receiving calls all day not sure why his call is not coming through or even showing a missed call. Lastly he responds to me saying he will call me tomorrow morning.No detailed email on the process to follow or to advise he has looked at my case. On the same email he tells me to send an affidavit and copy of my ID INCASE it is *****. why could i not be contacted the same time to acknowledge my complain via telelphone? what happened to customer centricity?? customer first? when i spoke to a consultant at my first call i was advised of 21 days to investigate, does this mean MTN will debit my account AGAIN this month. This is really not on. Mtn cannot even give me details of this contact that i am paying. if i need to take this to the obudsman Mtn must let mt know so i can proceed. MY NUMBER THAT I AM PROVIDING IS WORKING FINE.