KM
Kgadi M
1 reviews | Active since Dec 2017
21 May 2018, 08:32
Frustrated customer
I am extremely frustrated by ********** In December, I lodged a ***** case for an authorized upgrade processed on my account. A representative contacted me and assured me that my case was resolved. However, I am still getting debited an amount which is more than my initial contract amount. On top of that, the call centre agent confirmed that the system shows that my contract ended on 31 March 2018 but I'm still getting debited for this damn ********** upgrade. For how long should I lose money before someone helps me? I am sick and tired of this bull****!!!!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
23 May 2018, 15:59Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 May 2018, 15:59
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
23 May 2018, 15:59Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 May 2018, 15:59
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
KM
Kgadi M's updateReviewer Update
23 May 2018, 16:37How long is the shortest period possible? I have been following up for 5 months now, how will I know for sure that you have resolved it? I've been in this position before and I have honestly lost faith in your complaints management team.
KM
Kgadi M's update23 May 2018, 16:37
Reviewer Update
How long is the shortest period possible? I have been following up for 5 months now, how will I know for sure that you have resolved it? I've been in this position before and I have honestly lost faith in your complaints management team.