MK
Moliehi K
1 reviews | Active since Apr 2018
24 Apr 2018, 10:21
Frustrated Customer
My phone was ****** on Sunday and I called MTN customer service to block my phone, but I was told to call on monday. Yesterday morning I tried to call and I wa told that the system is down and I must call later, which I did but the system was still down.
I then went to the police station to open a case, but I was told I can't open a case before blocking the phone. A police officer tried to call MTN to assist me in blocking the phone, and she was told the same system offline story. When I got home I called again and I was told that the system will be working tomorrow morning, which is today. Now it's 10:15 and they still tell me the same story.
What kind of customer service is this? Now I can't open a case because I don't the code to show I have blocked the phone, and I can't claim the phone from my insurance because I need a case number from the police. Come on MTN this is a very bad customer service.
Frustrated Customer Moliehi Khoabane
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Replies (1)
MTN South Africa's replyOfficial
24 Apr 2018, 12:00Good day Moliehi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that our call centre number is 135 from your MTN line. Should you have any difficulty with blocking your device, kindly take down the agents name and surname and log a complaint here on hellopeter with their details. Our systems are currently not offline and the agent should be able to assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Apr 2018, 12:00
Official
Good day Moliehi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that our call centre number is 135 from your MTN line. Should you have any difficulty with blocking your device, kindly take down the agents name and surname and log a complaint here on hellopeter with their details. Our systems are currently not offline and the agent should be able to assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,