Frustrated Customer

Dear MTN,

On the 7th March 2018 I called 808 to do an upgrade and the lady I spoke to Mamotsi Mdluli informed me my phone will be delivered to me on the 13th March 2018. On the 13th March I called the courier company to ask on when my phone will be delivered and I was informed it will be delivered on the 19th March 2018. On the same day 13th March I called MTN to cancel my upgrade and also sent an email to cancel it. For easy of reference this was the reference number I received ********** 6, and the context of the email sent was - From: ********** Date: 2018/03/13 4:49:51 PM To: ********** Subject: Cancelation Good day,

Please cancel my order for the new phone. I called in on the 7th March 2018 asking for an upgrade and the consultant I spoke too promised for delivery of the phone on the 13th March 2018.

I called in today the delivery company and they saying the deliver will be done on the 19th March 2018. That's a very long time to wait for a phone.

In the same line kindly cancel my contract, I'll rather give business to other service provider.

ID number ********** 343087 Cell no. ********** 537 Mtn pin 7529

Unfortunately nothing was done with this email even though the automated reply email indicated the matter was directed to MTN direct. Today the 19th April 2019 I spoke to a number of people and one name from Retention department was Tebogo who confirmed to me that my upgrade on the 7th March 2018 was done with a 3rd party Company called MTN Connect which I don't know anything about and he transferred me to them to get an order number ********** 32 and still my matter was not resolved. He Tebogo also informed me my matter was escalated to incorrect internal departments which I don't have control over.

All what I'm asking from MTN is to cancel my upgrade which was sent through within 7 working days and also correct my billing because the upgrade was cancelled.