Frustrated customer

Please help me I really do not know what to do any more, I have two fones with mtn so now I requested that they black list one fone which my husband by took without my permission so now, and I gave them all the infor they wanted including imei number to make sure they black list the fone n I gave them all the required and correct infor.

two days later i see tht my mtn fone is not working and alI to discoverd they blacklisted my fone too, infact both fones are being blacklisted .so I have been calling them for the past 3weeks ..i am really so fustrated cz I use the fone for my kids and work so its frustrating how they keep promising me and lying that they will fix it and they will call me back, or email me but guess what nothing gets to be done ,I have been experiencing bad custom er service ,now when I call the manager that is suppose to be dealing with matter ,is not coming to the fone,because she knows she's been lying to me but instead she keeps telling the agent that shes gonna call me n she does not at all...they are in Durban call centre ,and they doing this to me bcz they know I CntT do anything,because I am in cape town.. I have been to the mtn store they just told me they CNT do anything only the call centre can fix the problem plzz help me ..I am loosing here financially n they really unconvincing me so much , when I call they don't care anymore..their customer service its pethetic. Please help please help ..

I am paying for something I am not using at all

I even called now they only told me there's no manager on the floor its weekend I must call again.. They do this to me everyday....

If u CNT.get me on the fone u can email me bcz I am alws at work working and fones are not allowed in side building