Frustrated Customer

<p>I upgraded my contract and purchased a tablet/laptop (lenovo) deal from MTN. Within the 7day period after the purchase, it was discovered that the Lenovo product was faulty. I took the product in to the store as per the terms and conditions to be issued a new product. Unfortunately, the terms and conditions were not applicable to my product as it has now been 3 weeks after the product was booked in for a re-issue with no joy. I was told that the process should only take 2 to 5 days to be resolved. This has however not been the case. After countless messages and visits to the store for feedback, I have had no joy from the contract that is due for the first payment on 1 Jan 2017. Lenovo has been very slack in giving feedback and after taking it up with the management I have seen some progress, but no joy yet. I am also about to leave on holiday which means it will be another 2-3weeks before the matter is resolved. Please help.</p>