Frustrated Customer

<p>I curently have a Samsung S7 Edge that is less than 3 months old. the phone has frozen it is not switching on , it is not charging it was making a noise. I have been a customer of MTN for more than 15 years. this phone is aloso insured with MTN Isurance. since yesterday I have made more than 20 phone calls to MTN with no assistance. I tried calling MTN Isurance held on the phone for 2 hours, today I made 2 more attempts to contact MTN Isurance still no response. I have call mtn direct , technical support nobody can assist me, called MTN Shop told me to bring in the phone it will be sent for repairs takes 2 weeks, they cannot give me loan phone, I do not want this phone repaired I want this phone collected from me and I want it replaced with anew phone. when I did the contract upgrade there was no issue's no have have a serious issue with the phone that I am paying for and paying for Insurance . I have had no success. I have also called Samsung I have been advised to take the phone to a samsung service centre, this unacceptable and appauling, </p>