Frustrated Beyond Words
<p>Since 25th September I have been trying to get feedback on a ***** case with MTN whereby they deducting a debit order that does not belong to me. I do not have a MTN contract so am having to pay for all the calls and no-one gets back to me.</p> <p>In store i was assured I would be contacted within 3 days and refunded within 2 weeks.</p> <p>7 weeks later and no communication from them. I was recently retrenched and cannot afford to have money deducted that is not my debt!! I try contact them daily but without much success and when I do, i get an empty promise of being called back.</p> <p>Frustrated Beyond Words!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that the disputed account has been deactivated, and the banking details have been removed - to prevent further debits.
Please note the matter has been referred to the management team of the ***** division to further assist with passing a journal on the account. Feedback will be provided within the next 5 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that the disputed account has been deactivated, and the banking details have been removed - to prevent further debits.
Please note the matter has been referred to the management team of the ***** division to further assist with passing a journal on the account. Feedback will be provided within the next 5 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,