Frustrated

I am writing this email with so much frustration and disappointment.

I have been sent from pillar to post.(prepaid to contract to collections and to legal) for merely trying to locate my account. I was unemployed and my contract was handed over to a collections company (Vericred) i contacted them when I got a job and made a debit order arrangement . To my surprise they did not debit this month and when I contacted them they advised to contact MTN as the account is now closed on their end. MTN consultants keep hanging up on my calls if not they telling me to contact Vericred, how? When they’ve advised me that the account is closed on their end. This is really frustrating and tiring to say the least 😞