Frustrated and unhappy customer

I'm definitely not a happy camper at the moment. It's my 2nd week tying to get this issue resolved but I seem to be hitting pillars and posts. I'm still waiting for the technical teams feedback after so many escalations of my matter.

Your service champion gave me the wrong data plan. I asked for a 50gb mobile internet platinum for R249 and she gave me the 30gb for R239. Last was the 1st time/ month I received the data. Waited thinking it is a mistake but seemingly it's not. I was just put on the wrong plan. I've been speaking to service champions, going to the stores and I'm told I must go to an mtn outlet and the nearest one is at Mall of Africa which is still far for me.

Today the representative im talking to on FACEBOOK is now lying saying my package is 30gb plus 20gb promotional. That is clearly not it and also if that was it where did the 20gb promotional data go because I didn't receive it?

The package I requested clearly states 50gb anytime data plus 30gb once off free promotional data. The one i got was 30gb anytime data and 30gb once off promotional data, not 30gb and 20gb promotional data. I'm not about to pay R239 for 30gb when I requested 50gb for R249.

This is my 3rd contract with mtn and I can clearly say it is the last. Horrible Horrible Horrible service providers with their lying customer service reps. Would not recommend to anyone. Horrible.