Frustrated and tired 😫

Last week I purchased a 5G contract with router and SIM online. I then received my order *** on Friday 4 Feb 2022. I switched the router on and my device showed connected with no internet. I called 135 and spoke to a consultant who told me that I should go RICA the SIM card.at the MTN store. Went to RICA same day. When I came back home still connected with no internet. Phoned MTN again on Saturday they advised that the card may not be activated and that I should call the activation department however they were closed on the weekend. On Monday 7 Feb called activation dep they informed me that the SIM was active. Whole of Monday and Tuesday calling MTN and was pushed from pillar to post. First trying to set up the settings for the ZTE router many times and no one being able to help. Finally I was told that there was no coverage in my area! I had confirmed my address with the sales lady and she didn't bother to even check the coverage! Anyway the agent says I must go to the nearest store to hand the router in and ask for a ref number so that I can phone cancelation dep to cancel. Go to Clearwater mall and was told that I should go to 14th Ave to hand in the router. By this time I have driven out my petrol twice and had been messed around. I had knee surgery and it is not a joke as it is painful for me to walk in the shopping center. I then phoned cancelation dep again 9 Feb to ask if someone can come fetch the router as it is difficult for me to walk. Amanda the agent that helped me said that she would call me after her lunch break and when I called back after 14h00 the agents were telling me that the system was down and couldn't help me. I am frustrated and no petrol I would just like to cancel the contract within the 10 day period so that I am not billed for internet that I don't have.

Please sort this out for me and call me on *** Brigitte Kriel