Frustrated and hopeless

I have been with MTN for about 2 months after a terrible service from my previous service provider, I chose MTN because i can afford it, it seemed like a better choice since I can walk in an outlet should I have a situation, unlike the previous service provider all have been well until the first of July, I am without data on my home Wi-Fi for 4 days now, been talking to all departments and have been in store twice, apparently my data is not loaded for a month and there is no department I can call to help me, a ticket has been lodged and now I wait, they have my money but I’m not serviced and because they have received their subscription for a month there is nothing I can do except wait in their mercy.