Frustrated and Disgusted with MTN Service

<p>I am absolutely appalled with the level of customer service expended to me by MTN. I have been a customer for almost 8 years, with no issues until now. I have always been on a top-up contract and on 7 January opened the line due to a change of jobs. Within 3 weeks I received a bill of almost R10 000 despite my usage being exactly the same. I have since had my line suspended at least 7 times, I have sent maybe 10 e-mails to different people, made 100 or more phone calls, escalated to customer service twice, called 100 times to speak to a team leader or supervisor and 3 months later, have received not a single message or telephone call from anyone in this regard to discuss my bill which is obscene and inaccurate. I have asked for my line to be migrated back to a top up account because the charges in an open line are hideous and my bill is escalating every month for usage that again remains exactly the same as it has over the last few years, and despite several emails this has not been addressed. I am sick to death of speaking to different call centre operators who promise to make notes and have a manager call me, only to have my line suspended time and again with no resolution. I am now facing the task of moving away from MTN but before that happens, I will ensure that this complaint gets severe media traction as I am an editor and will ensure that every possible platform is utilised to get MTN the exposure it needs as providing the most disgusting customer service to its loyal clients. </p>