Frustrated and disgusted at MTN's lack of accountability!

On the 2nd of July, i requested MTN black list my iPad, as it had gone lost. To date, i am yet to get help, and the device has still not been black listed.

Not the multiple attempts to get someone to help:

- Tweeted to the MTN twitter page - Logged multiple queries via the call centre - Went into the MTN branch in Sandton City where i bough the device, but they have closed due to COVID-19. - went to another store in Sandton City where i was helped by Kekeletso Khitsane - Went into MTN morningside where i was helped by Karabo Mosate - Sent a formal complaint to MTN complaints email address: they acknowledged the complaint, opened it, and closed it without resolving it or giving me feedback. There is no number to call so i cannot follow up.

Here is my formal complaint and my terrible experience:

Hello,

I purchased an iPad and data router from MTN in February this year. I received two simcards, one for the iPad and one for the router.

Unfortunately I lost the iPad in April this year and due to lockdown, only discovered this in July. I logged a claim with my insurance but I obviously needed to obtain an ITC number from MTN in order for me to get a case number from the police.

I requested an ITC number from MTN on 2 July. I have yet to receive the number and I have now discovered that MTN has captured the ipad incorrectly on the system, and now the ipad is untraceable. This has now become MY problem, because nobody at MTN can come up with a solution as to how to resolve this.

Karabo Mosate from MTN morningside has sent multiple emails and logged multiple requests for me to get some answers but the buck keeps getting passed onto someone else.

My insurance has now cancelled this claim and of course my track record now looks pathetic because of this delay with my insurance.

I need answers asap and I need this resolved. I am paying for a device that doesn’t exist and I no longer have which unacceptable!

My details are as follows:

Cellphone that this query relates to: *** (my MTN contract number) or *** (the iPad cellphone number) IMEI number of the iPad: ***76723

Reference numbers of the requests we’ve logged:

- *** - ***

I will not be paying for this device until i get the black list/ITC number. I am still paying for my insurance on this device and my insurance think im some joke because i cant give them the info they need to complete my claim. Can someone please help!

Not sure why this is so difficult when MTN clearly messed the capturing of this ipad and they should take accountability!!!!!!