Frustrated and disappointed with service!

My device was ****** during a break in on the 10th of June and I called MTN to blacklist the device. On the 3rd of July my device was recovered by the police and I called MTN to remove the blacklist, firstly to my surprise it was not going to take the same 4-5 min as it did to blacklist, in fact it was going to take 7 working days and to my inconvenience, it was going to take a lot of paperwork too.

On the 5th of July I sent through the paperwork that was requested from me and waited for a ticket number that was going to be sent through to my number. I called again on the 8th of July to follow up and see if I can at least get a ticket number, that is when when I was told that my paperwork was received, but not processed, meaning my 7 working days had not even began yet.

I was yet asked to resend the documents and was given a ticket numbet on the 9th after I made a follow up. Now, today after 14 working days my device is still blacklisted. I have been following up and I'm told to wait,I'm not even sure how long I have to wait.

This is very frustrating, I have a phone sitting doing nothing and yet not a single month has passed without a payment from me to MTN, I am truly disappointed with the service I have received thus far.