1 reviews | Active since Mar 2016
Frustrated and Beyond!
<p>I ported my cell number across from Virgin Mobile to MTN in February 2016. After the number was ported and ACTIVE, I discovered that certain networks and landline numbers cannot get hold of me - "this number does not exist". I have worked called the call centre numerous times, I have been in to MTN numerous times! I keep being told that they have escalated my query, relogged my query, assured me it will be sorted and it is STILL a problem.</p> <p>I am losing clients and business due to people thinking that my number is no longer in operation.</p> <p>I am at a loss of what to do! I am a VERY unsatisfied customer!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the sim card is active on the account since the port taken place.
Please contact our port department on ********** 667 to advise you with feedback.
Notes placed on the account:
Kindly note that all the networks have now being updated on your number. Your line was tested by our Porting department and was found to be in a working condition now.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the sim card is active on the account since the port taken place.
Please contact our port department on ********** 667 to advise you with feedback.
Notes placed on the account:
Kindly note that all the networks have now being updated on your number. Your line was tested by our Porting department and was found to be in a working condition now.
Kind Regards,
Alice van der Merwe
REQ: **********