1 reviews | Active since Mar 2016
Frustrated and Beyond!
<p>I ported my cell number across from Virgin Mobile to MTN in February 2016. After the number was ported and ACTIVE, I discovered that certain networks and landline numbers cannot get hold of me - "this number does not exist". I have called the call centre numerous times, I have been in to MTN numerous times! I keep being told that they have escalated my query, relogged my query, assured me it will be sorted and it is STILL a problem.</p> <p>I am losing clients and business due to people thinking that my number is no longer in operation.</p> <p>I am at a loss of what to do! I am a VERY unsatisfied customer!!!</p>
Good Day Wendy,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Porting department for assistance and the reference number is REQ: ********** .
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ: **********
Good Day Wendy,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Porting department for assistance and the reference number is REQ: ********** .
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ: **********
Good Day Wendy,
Kindly note that all the networks have now being updated on your number. Your line was tested by our Porting department and was found to be in a working condition now.
Regards,
Itumeleng
Good Day Wendy,
Kindly note that all the networks have now being updated on your number. Your line was tested by our Porting department and was found to be in a working condition now.
Regards,
Itumeleng