RK
Ronnie K

1 reviews | Active since Jan 2015

06 Nov 2015, 14:02

Frustrated

Did an upgrade with MTN Online and was promised delivery by Tuesday. Tuesday I had to call and they said sorry there's some problems and blah blah . They then said they will deliver Friday (today) and guess what ... I had to call again to find out why no delivery or any notification, again there are problems at MTN I must call them ... So I called MTN they said they resolved it so we can expect delivery next week (yawn). Called RTT again to find out can I come and fetch my phone they say no I must call MTN.<br> <br> So RTT says MTN is the problem I must call them ...<br> <br> YOU ONLY HAVE ONE JOB !! IM ALREADY PAYING FOR THIS PHONE WHICH I DONT HAVE !!<br> Im going to email your CEO Sifiso Dabengwa ... [Email Removed]

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Nov 2015, 08:06
Official
Hello **Ronnie**,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to MTN Direct Sales department for assistance.

regards
Nompumelelo
REQ:***

Best regards,