AL
Alex L
1 reviews | Active since Oct 2015
29 Oct 2015, 22:32
Frustrated
I have 3 complaints... most importantly i sent my phone in to mtn with nothing wrong but a screen repair a few weeks back... service was quick i must admit, i got my phone back the same day yet after \fixing"it i get 4 or 5 messages from my phone every day saying that \""simcard isn't found please restart phone\"" in the few hours they fixed my phone it seems my battery has been affected aswell"
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Replies (1)
MTN South Africa's replyOfficial
31 Oct 2015, 15:43Hello Souts,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you regarding your repaired phone without any luck ,and per the insufficient airtime error the matter has been escalated to the relevant department .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you regarding your repaired phone without any luck ,and per the insufficient airtime error the matter has been escalated to the relevant department .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply31 Oct 2015, 15:43
Official
Hello Souts,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you regarding your repaired phone without any luck ,and per the insufficient airtime error the matter has been escalated to the relevant department .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you regarding your repaired phone without any luck ,and per the insufficient airtime error the matter has been escalated to the relevant department .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,