JW
Jacinta W
1 reviews | Active since Oct 2015
12 Oct 2015, 20:31
Frustrated
<br> On Friday 09Oct I went to MTN Centurion(downstairs). I was 3rd in the queue which took 1 hour to get service. Most consultants take their time. A MTN client said he was with 1 consultant for 2 hours. A consultant has hidden her name badge so one cannot see her name. Kgomotso finally assisted us. She was very friendly compared to the rest of the staff. She assisted us in filling the application form to change ownership. Currently my husband debit order is R295p/m & mine is R695p/m. All I want is the R295p/m to come off my bank account and R695p/m come off his account. We received an SMS to be told my application was declined due to credit bureau. Credit bureau told me my name is \clean"I tried to call MTN help line on 808. I was told to go to Centurion office"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 15:30Hello JacintaWilke,
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 15:30
Official
Hello JacintaWilke,
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Best regards,