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jeofrey M
1 reviews | Active since Jun 2014
09 Jul 2015, 19:21
Frustrated
I have recently upgraded my contract on a top up contract for R569 a month. For the past 4months now there has never been a month were I have paid the amount o signed up for. When I call the 808 number I will be lucky if it's answered but when they finally do answer I don't get told we will sort it out. I can't mention how bad this is as one have a budgeted amount monthly and yet other people just dig into your account and take the money they want. I would like this looked at and be refunded all my money I have been overcharged. The sales person who assisted me made it clear that R500 is what I will pay monthly. And again there shouldn't be a difference in whT I pay as I'm on a top up for that reason.
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MTN South Africa's replyOfficial
30 Jul 2015, 12:03Hello jeofrey,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The reason why your bill was high is because you were still paying for the promo service fee (PSF) for the handset you had when you were with Nashua. As per Nashua you were charged for 24 month period, you upgraded before the 21st month therefore you were also charged a PSF for the new upgrade. You also have a 250MB recurring bundle loaded which is being charged R45.39 (excl.vat). The PSF which was being charged on the handset you had with Nashua is no longer being charged.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The reason why your bill was high is because you were still paying for the promo service fee (PSF) for the handset you had when you were with Nashua. As per Nashua you were charged for 24 month period, you upgraded before the 21st month therefore you were also charged a PSF for the new upgrade. You also have a 250MB recurring bundle loaded which is being charged R45.39 (excl.vat). The PSF which was being charged on the handset you had with Nashua is no longer being charged.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 12:03
Official
Hello jeofrey,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The reason why your bill was high is because you were still paying for the promo service fee (PSF) for the handset you had when you were with Nashua. As per Nashua you were charged for 24 month period, you upgraded before the 21st month therefore you were also charged a PSF for the new upgrade. You also have a 250MB recurring bundle loaded which is being charged R45.39 (excl.vat). The PSF which was being charged on the handset you had with Nashua is no longer being charged.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The reason why your bill was high is because you were still paying for the promo service fee (PSF) for the handset you had when you were with Nashua. As per Nashua you were charged for 24 month period, you upgraded before the 21st month therefore you were also charged a PSF for the new upgrade. You also have a 250MB recurring bundle loaded which is being charged R45.39 (excl.vat). The PSF which was being charged on the handset you had with Nashua is no longer being charged.
Thank you
Wenzile Masina
REQ:***
Best regards,