Frustrated

My inquiry started on the 15/04/2015 and it is the 02/06/2015.<br> <br> I have sent a e-mail to resolve my query, until then no payment will be made. <br> <br> To the below, i received no communication and i received a sms from MTN - to avoid suspension of account service....received sms on the 01/06/2015 (its suspended as stated below from MTN) a month ago<br> <br> Can i get solution to my inquiry...as your below reply is to displease a customer<br> <br> Hello Maximus85,<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Kindly note that your billing query is still under investigation, receiving urgent attention with our billing department who will revert to you with feedback and a way forward.Our records indicate that your account has been suspended due to the outstanding balance of R 5,452.24 .<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Kind regards,<br> Charles.<br> REQ:***.