ZJ
ZEENATH J
1 reviews | Active since May 2015
29 May 2015, 09:32
Frustrated
I have been holding a line to the MTN call centre, to be exact at this very moment for 25 minutes almost 30 minutes. Dont they have any shame? I get 3 monthly statements from them but i only have one account with them, now they dont even pick up their phone. God forbid the debit the wrong amount from my account, without consulting with me.
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 10:54Hello Zaza479,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is only 1 line on the number provided. The subscription fees is R110.00 and that will be debited on the 1 July 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is only 1 line on the number provided. The subscription fees is R110.00 and that will be debited on the 1 July 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 10:54
Official
Hello Zaza479,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is only 1 line on the number provided. The subscription fees is R110.00 and that will be debited on the 1 July 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is only 1 line on the number provided. The subscription fees is R110.00 and that will be debited on the 1 July 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,