DW
DEBBIE W
1 reviews | Active since May 2015
20 May 2015, 08:32
FRUSTRATED!!
Since Nashua Mobile handed over their accounts to MTN Direct it has been a nightmare, my Son is a student and doesn't have the time to keep calling in to customer service as you wait for longer than 45 minutes each time thus I was given authorisation to phone on his behalf. Now when I call MTN they won't speak to me because I am not the account holder surely when you take over the contract you take it over as a whole... The main complaint is that every month his account gets suspended or he gets told his credit limited has been reached,then just to get told they have made a mistake this is utter nonsense he will be most certainly not be renewing his contract...
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Replies (1)
MTN South Africa's replyOfficial
25 May 2015, 11:45Hello debbievanwyk68,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do understand that this can be frustrating, but due to confidentiality and legal requirements we are not allowed to act or give out information to a non-account holder. On the account I also pick up that there is no letter or request from your son confirming that he has allowed you to transact on his account, please ask him to do so and send correspondence to our customer care email address, ***.
In regards to the line being suspended, this is due to your son going above the credit limit that was given to him to use during a month. Usage should be monitored on the line using *141#.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do understand that this can be frustrating, but due to confidentiality and legal requirements we are not allowed to act or give out information to a non-account holder. On the account I also pick up that there is no letter or request from your son confirming that he has allowed you to transact on his account, please ask him to do so and send correspondence to our customer care email address, ***.
In regards to the line being suspended, this is due to your son going above the credit limit that was given to him to use during a month. Usage should be monitored on the line using *141#.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply25 May 2015, 11:45
Official
Hello debbievanwyk68,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do understand that this can be frustrating, but due to confidentiality and legal requirements we are not allowed to act or give out information to a non-account holder. On the account I also pick up that there is no letter or request from your son confirming that he has allowed you to transact on his account, please ask him to do so and send correspondence to our customer care email address, ***.
In regards to the line being suspended, this is due to your son going above the credit limit that was given to him to use during a month. Usage should be monitored on the line using *141#.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do understand that this can be frustrating, but due to confidentiality and legal requirements we are not allowed to act or give out information to a non-account holder. On the account I also pick up that there is no letter or request from your son confirming that he has allowed you to transact on his account, please ask him to do so and send correspondence to our customer care email address, ***.
In regards to the line being suspended, this is due to your son going above the credit limit that was given to him to use during a month. Usage should be monitored on the line using *141#.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,