1 reviews | Active since Oct 2013
<p>I am having to constantly complain on HelloPeter in regards to MTN, I don't know what has happened to customer service and call centre is not at all helpful. My WiFi 2GB kicked in today, it was there this morning however when I go into MTN active it is now gone and I can't use my phone and there is no possible way I have used 2GB of data. I am still waiting for my account to reflect the correct monthly amount and the refund ********** 0. I used to be with Altech and there service was also shocking and when the change was made to MTN I thought that all would be good but it seems like the bad service was also moved along to MTN. I always used to recommend to family and friends that they should use MTN instead of any other provider however I am starting to regret this as the service has become absolutely shocking!!!!!!!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows usage on your data line after the bundle was loaded on the 12 May 217. Kindly contact our Data Support team on 1555 (free from MTN line) for advise on how to check for and close Internet automatic updates or background data running on your phone without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows usage on your data line after the bundle was loaded on the 12 May 217. Kindly contact our Data Support team on 1555 (free from MTN line) for advise on how to check for and close Internet automatic updates or background data running on your phone without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.