FRUSTRATED
<p>I paid R150.00 for a sim swap. I was told my sim card will be delivered in the next 7 days. It has been two weeks. I called the call centre for 2 days, no response. I finally got through today. I was given a number to call with a reference number. They cannot pick it up. I was transferred to like 5 people who knew nothing. This is my sim card we are talking about. I paid for the damn thing. Why do I have to struggle this much????? My life has come to a standstill. My service providers cannot get a hold of me. We just do something, please.</p> <p><strong>MOBILE PLUS IS THE WORST</strong></p>
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MTN South Africa's replyOfficial
28 Oct 2016, 11:35Good day Bianca
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation we have agreed for Mobile plus to deliver on their promise to you as per their conversation with you. Kindly log a query with them should you need further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply28 Oct 2016, 11:35
Official
Good day Bianca
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation we have agreed for Mobile plus to deliver on their promise to you as per their conversation with you. Kindly log a query with them should you need further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,