DP
Delini P
1 reviews | Active since Oct 2016
06 Oct 2016, 08:24
FRUSTRATED
<p>Month on month MTN cannot substantiate the traffis on the Data Bundles.</p> <p>Every month my data just gets wiped out. This morning i woke up and my data 950mb and R160.00 airtime has dissapeared.... I called the call center and they cannot help me and explain where my airtime went to. the consutlant tells me to switch my data off.... LIKE REALLY!!!!!! I have a smart phone because i want the apps and the features, whats the point of restricting my data. i buy data to sustain my apps.... MTN is ripping people off and this sucks.... port number - CELL C..... MTN SUCKS!!!!</p> <p> </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Oct 2016, 15:10Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 15:10
Official
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,