JS
J S
1 reviews | Active since Apr 2013
30 Mar 2015, 08:30
Frustrated
Good Day, I upgraded my contract at MTN forest hill on the 28/03/2015 and I have serious regrets about it. Since doing this my line has been messed up and none of MTN's consultants can explain to me why. I am able to make and receive call but unable to access the internet as my line does not allow me to do so.<br> I am in a position where I would seriously like to cancel my contract and port my number to another service provider. Between Saturday and sunday I have spoken to 6 different consultants and visited 3 mtn stores and still have no explanation.
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Replies (1)
MTN South Africa's replyOfficial
09 Apr 2015, 10:06Hello Jsoobramanian,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are now able to use the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are now able to use the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply09 Apr 2015, 10:06
Official
Hello Jsoobramanian,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are now able to use the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are now able to use the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,