AZ
Arnitia Z
1 reviews | Active since May 2016
04 May 2016, 18:04
Frustrated!!!!!
I called MTN about a month ago regarding a cancellation of a contract the agent I spoke to told me he would get someone from the retentions department to call me within five business days. 2 weeks went by no one called me I decided to call 808 again!!! The lady I spoke to told me to email retentions regarding the cancellation she gave me an email address guess what it was wrong!! I called 808 once AGAIN!!!! The person I spoke to told me I can't email the retentions department they will call me or mail me. I don't know who doesn't know their job between the two. However I gave her my email address I'm still waiting for the email regarding the cancellation of this stupid contract!!! I'm so frustrated I can't deal with MTN. I NEED to have this contract cancelled so I can move over the best service provider VODACOM!!!
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MTN South Africa's replyOfficial
05 May 2016, 08:10Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. Please note that you did not include this information on your post. Alternatively you may send an email to ***
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply05 May 2016, 08:10
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. Please note that you did not include this information on your post. Alternatively you may send an email to ***
Kind Regards,
Zukiswa
REQ:***
Best regards,