1 reviews | Active since Jan 2011
Fruadulent contract debit order without delivery devices
I have been debited R499 for a contract I am still waiting for the cellphones to be delivered to me. Yet I have debited money, this is a ********** activity from MTN, I have never even received a phone call from MTN explaining the contract been extended and my cellphones not delivered. I am taking this matter to the SAPS and justice department as well as consumer rights commission. MTN will explain why a contract is extended and no devices sent to me for over 2 months. I will be reversing the debit order this afternoon, my expectation is MTN cancel my contract immediately, otherwise, face legal action against me. I have complained about this more than enough times, I am fed up and I will port my number to Telkom today still. This is ridiculous and unacceptable!!!!! I am done begging MTN to be professional, I am wasting my time and effort.
Thank you for the call, however as indicated I am expecting two phones and not one.
Just to be clear, I wanted and still two devices which were in the R499 range when I did the first contract renewal. I will not accept anything less than two devices, i.e. Huawei P smart and P30 (one on contract and one on prepaid). Otherwise, this contract has to be cancelled. I renewed the contract specifically for my parents who are desperately in need of proper phones to be reached as they are taking care of my daughter due to my work commitments. Kindly make sure these devices are there next week Tuesday, I won't accept anything less.
Thank you for the call, however as indicated I am expecting two phones and not one.
Just to be clear, I wanted and still two devices which were in the R499 range when I did the first contract renewal. I will not accept anything less than two devices, i.e. Huawei P smart and P30 (one on contract and one on prepaid). Otherwise, this contract has to be cancelled. I renewed the contract specifically for my parents who are desperately in need of proper phones to be reached as they are taking care of my daughter due to my work commitments. Kindly make sure these devices are there next week Tuesday, I won't accept anything less.