1 reviews | Active since Mar 2015
Fruad investigation status
Good morning
I need assistance relating to the ***** case I had opened with MTN. I need to find out the status of the investigation. I opened the case at the Centurion Mall Store and was provided with a reference number ********** 28225 and whenever I call customer care they say they cant assist me.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the request was logged with the ***** department on the 12-2-2018, investigation can take +-15 working days to be finalized.
Please contact the 808 service center on the 5 of March for the outcome.
We have sent the request to the ***** department to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
.
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the request was logged with the ***** department on the 12-2-2018, investigation can take +-15 working days to be finalized.
Please contact the 808 service center on the 5 of March for the outcome.
We have sent the request to the ***** department to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
.
Best regards,