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Portia M
1 reviews | Active since Jan 2018
11 Feb 2018, 12:37
Fruad account
A few weeks ago i had a complain and needed help to go about it ,which is where i realise hellopeter would be a good platform for me to do so.I raised my issue about MTN fruadulant account that i needed Cleared out of my name as i have never in my life own a contract phone.A guy named Mike Ramaboka from a complaint analyst responded to my complain,very nice and proffesional.He apologise and requested my documents,which i sent everything he needed on the very same week.I even went as far as going back to MTN store in Clearwater mall to make sure that they also send my Documents dirrectly to him.He has not even responded to say he received the Documents,or he is working on my issue,not even a mail to give me progress.Now yet again we espect so much from the stores and still we are not getting the service we deserve from up ahead .To get assistance i need to write a long mail of a complain to hellopeter for a senior person to do his Job. Please help as i had mentioned before on my previouse mail what could be at stack if this is not resolved as soon as possible
Portia Mahlele ********** 159 **********
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MTN South Africa's replyOfficial
12 Feb 2018, 08:27Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that Mike has sent the request to the ***** department to investigate the account opened in your name. This was logged on the23-1-2018 as per reference ***.
***** investigation will take +-15 working days before you will received feedback. Apology that Mike have not responded to you email.
The debit order was cancelled and simcard suspended.
Kind Regards
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 08:27
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that Mike has sent the request to the ***** department to investigate the account opened in your name. This was logged on the23-1-2018 as per reference ***.
***** investigation will take +-15 working days before you will received feedback. Apology that Mike have not responded to you email.
The debit order was cancelled and simcard suspended.
Kind Regards
Alice van der Merwe
Complaints Analyst
Best regards,