1 reviews | Active since Aug 2017
From pillar to post
<p>I app**** for an upgrade and have been told by the Sales department that i dont qualfy, Retentions department is saying the delvery team cannot get a hold of me to deliver the phone. I am being sent from pillar to post, i gave all the information for the upgrade but i keep being transferred from Retentions to Sales, and back from Sales to Retentions, no can see what is happening on the system, am i gonna get the phone or not, no one seems to be able to answer this question, i find the service and the conflicting inaccurate information very disturbing, and am thinking of rather cancelling this contract.</p> <p> </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the upgrade was only proceed on the 8th of August the tern around time for delivery is 7 working days.
We have contacted the RTT department on *** and they have notified us the y have not received the parcel as yet for delivery. Once they receive the parcel you wil, be contacted.
Turn a round time for delivery +-7 working days.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the upgrade was only proceed on the 8th of August the tern around time for delivery is 7 working days.
We have contacted the RTT department on *** and they have notified us the y have not received the parcel as yet for delivery. Once they receive the parcel you wil, be contacted.
Turn a round time for delivery +-7 working days.
Kind Regards,
Alice van der Merwe
Best regards,
I find the standard response unhelpful and incomplete. Correction it is now 14 days as the initial upgrade was cancelled by MTN in error. Please give a me a reference number and i will follow up myself.
I find the standard response unhelpful and incomplete. Correction it is now 14 days as the initial upgrade was cancelled by MTN in error. Please give a me a reference number and i will follow up myself.