From March 2020 MTN expects me to beg for a billing statement I am charged for from June 2019.

Subscribed to monthly billing statement that is issued by email just after the 15th of each month from June 2019; yet from March 2020, I call MTN and veg for this. No help is ever offered until I enlist the assistance of Hellopeter. As it is I have not received the April and May statements. I am forfeiting reimbur*****t for this from my employer. When I called today; I was told that when MTN changed the system (that was never shared with me when it happened); this service was Cancelled. So I have to go through this monthly because no consultant will help.

Kindly advise what I should do. I don’t have time for this monthly; and I don’t think it’s fair that I forfeit my employee benefits because of irresponsible MTN employees.