jZ
jimmy Z
1 reviews | Active since Mar 2009
02 Nov 2015, 10:47
From many R24 per month debits suddenly R7000.00
Overnight my account was suspended MTN claiming I owe R7000.00 - my average monthly bill is R24.<br> After many futile calls and no explanation could be given I cancelled service at MTN branch and email to HO direct<br> Now a month later the sim is still active and no response to my mails
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MTN South Africa's replyOfficial
03 Nov 2015, 15:48Hello jimmyz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number and ID number provided does not pick up any details on our systems. Please provide us with the number on contract with MTN.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number and ID number provided does not pick up any details on our systems. Please provide us with the number on contract with MTN.
Regards
Thabelo
REQ:***
MTN South Africa's reply03 Nov 2015, 15:48
Official
Hello jimmyz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number and ID number provided does not pick up any details on our systems. Please provide us with the number on contract with MTN.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number and ID number provided does not pick up any details on our systems. Please provide us with the number on contract with MTN.
Regards
Thabelo
REQ:***