from hero to zero..

<p>Good day, we have been customers of MTN SP for over 10 years. my husband works for himself and over the 10 years we have paid late a few times, but never not paid. so yes, we have had minot quabbles with MTN but nothing major.</p> <p>So last year there was a strike at MTN and from there things got really bad.</p> <p>we have 4 lines, 2 voice and 2 data lines. the voice lines were sorted as my husband needed open line and our daughter needed closed so as not to abuse the talking. both the data lines were taken as closed and over the years this has been in operation even when upgrading. from the beginning of this year, 2016, the phone nightmare started. even as my husband had made arrangement to pay by the 15th every month, we have been going through cut offs on a weekly basis. and to crown all, all of a sudden, our data line started hacing R5000-00 and more costs per month. weird, is it noe? after almost 10 years of using the data line, and once in a while asking for some extra data to be loaded when ours was finished they now claim it is an open line... only from Feb this year??? many reference numbers later the problem is still there, we cannot upgrade and no final result. yes, they show us the data usage ona spread sheet and the statements from February onwars.. but still, we never had an open data line... so what now??? Regards, Antonie and Hannah Nortje.</p>