1 reviews | Active since May 2016
from good to extremly horrible
<p>why they made a choice to outsource their insurance ist none of my bussiness but if their ****** insurance charges me twice in one month for one phone then that is my business. I tried calling but the rude consultant told me of telling me that i have no business calling 808 to complain about insurance i must call insurance myself . 1 I AM NOT A CLIENT OF THIS INSURANCE COMPANY I AM A CLIENT OF MTN SO WHY SHOULD I RUN AFTER THIER CHOICE OF INSURANCE</p> <p>2 MY MONEY GET DEDUCTED BY MTN SO WHY SHOULD I QIERY WITH A THIRD PARTY RELATED TO MTN ABOUT A PAYMENT WHICH WIIL BE TAKEN BY MTN FROM MY ACCOUNT</p> <p>3 MTN MESSED UP MY UPGRADE YET THEY STIL ECPECT ME TO RUN AFTER THEIR INSURANCE PEOPLE?</p> <p>SORRY BUT I WANT THE SECOND CHARGE REVERSED AS NOT ONLY IS IT ******* BUT HOW IS IT MY FAULT THAT THEIR STUOID INSURANCE CANT BILL RIGHT?</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7