From Good to BAD

On the 22/11/2019, I had logged a complaint regarding the sms notification received regarding the increase in debit order payment for November due to the early allocations,

I was called by Alice who promised to have this resolved and did everything to ensure me it is sorted out I was advised a refund will be credited to by bank account within THREE days.

TEN working days later I still have not received the refund due to me

I called *** last week Friday to follow up and was advised it will be done this week,

Yesterday I called in again and was advised my details will be passed to her to contact me, Im yet to be called.

A big Service Provider like MTN is this how you provide customer service to clients.

No follow ups made, Turn around time provided has been exceeded.

Shocking!!!