MN
Mthobisi N

1 reviews | Active since Dec 2015

18 Dec 2016, 12:25

From #DataMustFall to Data charges for all

<p>I have been an MTN subscriber for a number of years now and have been reasonably happy up untill last year. This is a list of issues that I have faced in the last 18 months:</p> <p> *Being told I have insufficient funds to make a call when trying to make a call with my data turned on.</p> <p> *Being told I have insufficient funds to make a call DURING a call even though I still have airtime.</p> <p> *Services cutting out even when I'm in a good location that recieves 4G signals.</p> <p> *I am to this very day unable to send text messages as that function is blocked for some reason and the *33*0000*16# does not unblock it.</p> <p>The lastest and most frustrating thing though is that currently I am using a MINT phone and its not setup to use data. However in the last week or so I have received about 7 SMS's stating that I used X amount on so much data and that eats into my airtime. </p> <p>I have no desire to call in and be patronized and so am more likely to change providers than anything else.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Dec 2016, 13:16
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the Pre-paid division to assist with the problem listed in the post and resolve promptly. A call back will be done during the course of today to complete.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,