from being dissatified to being super satisfied

<p>my contract sim card was ****** on Saturday, i phoned in an spoke to an guy who told me they would block my sim card, however the person who had ****** my phone, could still make calls and use the internet with my mtn sim card.</p> <p> i then went to mtn the glen where i asked them to do a sim swap, i paid about R136 for a new sim card , and was told a sim swap will take about 2-24 hours, however even after 24 hours my sim card is still not working.</p> <p>after phoning and driving to mtn store, i called in again and spoke to a gentleman by the name of Katlego Mosheledi who took the time to understand what the problem was and helped get my sim card get blocked, so no one can make a call or use the internet, he then told me he will escalate to get phone blocked.</p> <p> </p> <p>i still await for the sim card to be sim swapped, but he has reassured me everything will be sorted out today. i was about to change networks but this guy has convinced me otherwise. he is a true service champion</p>